How it works
From first hello to signed letter.
We designed every step to feel calm and clear, because asking for help with your mental health should never feel like a hassle. Here is exactly what happens, with no surprises.
Start my wellbeing check
Take the wellbeing check
~3 minutesA short, private questionnaire about you, your home situation, and the role your animal plays in your day. It takes about three minutes and there are no wrong answers.
Talk with a licensed clinician
Live consultYou are matched with a mental health professional licensed in your state. They review your needs in a genuine consultation, by phone or video, never a rubber stamp.
Get your signed letter
24 to 48 hoursIf an emotional support animal is right for you, your clinician writes and signs a letter built for housing under the Fair Housing Act. It lands in your inbox, ready to hand to your landlord.
The consultation
What the conversation is actually like.
People worry the consult will feel clinical or cold. It is the opposite. It is a short, human conversation about you and your companion.
- A relaxed conversation, not an interrogation. You can do it from your couch.
- Honest answers about what an ESA letter can and cannot do for you.
- No diagnosis required beforehand. The clinician assesses that with you.
- A clear yes or no. If an ESA is not right for you, you pay nothing.
Inside the letter
What your signed letter actually contains.
A valid ESA letter is not a certificate or an ID card. It is a clinical document on the professional's letterhead. Yours will include:
- 01The clinician's name, license type, and license number
- 02Confirmation that you are under their care for the purpose of the assessment
- 03A statement that an emotional support animal supports your condition
- 04Language written specifically for a Fair Housing Act accommodation request
- 05The signing date and a validity period (typically one year)
Ready when you are.
The wellbeing check takes about three minutes, and you will know your next step right away.
Start now