Frequently asked questions
Straight answers, no fine print.
If your question is not here, our care team is a phone call or email away and always happy to talk it through.
Yes. Every letter is written and signed by a mental health professional who holds an active license in your state, after a real consultation. That is exactly what the law looks for. We never sell template letters or fake registrations.
Its main power is housing. Under the federal Fair Housing Act, a valid ESA letter asks your landlord to make a reasonable accommodation so your animal can live with you, usually without pet fees or breed and size limits, even in no-pet buildings.
No, and we will always be honest about that. Since 2021, airlines are not required to treat emotional support animals as service animals, and ESAs do not have public-access rights to restaurants or shops. An ESA letter is about your home.
That is rare when the letter is valid, but if your accommodation request is denied for a reason tied to the letter itself, we will work with you to make it right, and our money-back promise has your back.
Most people finish the wellbeing check in a few minutes and have a signed letter back within 24 to 48 hours of their consultation. We will tell you the timeline for your state up front.
Housing ESA letters are generally valid for one year from the date your clinician signs them. After that, a quick renewal keeps your accommodation current.
No. You do not need an existing diagnosis to begin. The licensed clinician you speak with assesses whether an emotional support animal is a reasonable part of your care.
Completely. Your consultation and records are handled under HIPAA-level privacy standards. We never sell your data, and your landlord only ever sees the letter, not your health history.
Still have a question?
Reach a real person on our care team, or just start your free wellbeing check and ask along the way.